Refund policy

RAPID SPLASHBACKS LIMITED use a nationwide delivery service, throughout the mainland. Please check your parcel for any visible signs of damage to the packaging of your order before signing for the delivery. Any items damaged in transit should be noted at time of delivery; if possible delivery should be refused and returned to us. Where no visible signs of damage is apparent, upon opening should any defect be apparent please contact us with the nature of the defect and if possible take a suitable photograph and email it to us. Please don’t discard the packaging, we will ask you to repackage and we will arrange collection. We reserve the right to repair any defects. If the glass has been fitted we are unable to offer any refund, replacement or compensation. If the splashbacks do not fit we cannot issue you a refund if the measurements match the measurements on your invoice, so please check your order prior to completing payment.

If any order is damaged during production or in transit we reserve the right to repair or replace the panel(s) rather than cancelling and refunding your purchase (due to the high cost of initially manufacturing the product).

Customers must make us aware within 24 hours if any parcel is damaged.

Please ensure that you have thoroughly checked your order before signing for it. Once signed for any claims made by you will be validated at our discretion and need to be raised with 24 hours of receipt. Where you have asked us to leave your order in a safe place at your premises or with a friend or neighbour, you do so at your own risk. We recommend that you have the friend or neighbour check your order on your behalf.

Any issues, you can mail us at 13 Liverpool Road North, Liverpool, England, L13 2HB, United Kingdom

we are contactable via email hello@rapidsplashbacks.co.uk or via phone on 01695 280 981