Terms of service

Your order may be changed at any time up until payment is received as the manufacturing process will then begin. If you do need to make a amendment to your order we can charge £20 to change this. You should be aware that with all toughened glass products, there is a 2mm tolerance each side and top and bottom. If you have carefully followed our measuring guide this should not be an issue but should your glass not fit due to this reason we cannot be held accountable.

All our Coloured glass splashbacks are made by back spraying glass, in specifically manufactured coloured glass paint. If you intend to place a repeat order you should be aware that there may be a slight colour difference, for this reason we cannot guarantee that the colour will be the same. In these circumstances you should inform us before you order that you wish to match to a previous order and we can try to work with you to do that.

Please note that the colours displayed on our colour picker, website are only to be used as a guide. We do not use domestic household paint as these paints are not suitable for glass. We mix our own paint as close as we can get to their formula, so should you wish to be sure of the colour of the glass you will receive, it is strongly advisable to order a sample as we cannot guarantee that our paint will match other paint manufacturers. Please be careful when picking colours from a PC as all PC and tablets colours my look different to the actual colour.

Please confirm via email if you wish for us to deduct for socket sizes. You must email us within 12 hours if deductions need to be made for socket sizes.

If you wish to cancel your order within 12 hours you must do so in writing to our email address. A 25 percent deduction will be taken for glass wastage and processing fees as all orders are started instantly.

Discount codes cannot be applied after your order has been placed

Please note that, due to the bespoke nature of the product, on occasion there can be a delay arising from a quality issue or other unforeseen circumstances. We are unable to consider any claims of compensation for any such delays. if this happens we will do our best to keep the delay to a minimum. We will email you through tracking details as soon as it is ready to dispatch.

Due to the bespoke nature of our products, orders cannot be cancelled once production has begun or an image has been approved. In instances where goods arrive faulty or damaged, we will decide on a resolution (full refund/ partial refund/ remake item) on a case by case basis

**Please note that if delivery is missed we will not be liable for any damage or breakage caused to the parcel by the courier. It is therefore in your best interest to make sure that someone can receive delivery – the panels are toughened glass but are still easily damaged.

**Also note that once the parcel leaves ourselves you will be responsible for taking delivery of the parcel – if you have not received it within 3 days we would advise you call your local depot and check. If the courier attempts delivery and there is no-one home they will only hold it for a few days before returning the parcel to us – we would then have to charge a re-delivery fee to get the panel back to you. We will cover the safe delivery of the parcel to you up until the first delivery attempt.

Once the courier has attempted the first delivery to you, we will no longer be liable for any damages that may occur to the parcel whilst in the hands of the courier.

Any issues, you can mail us at 13 Liverpool Road North, Liverpool, England, L13 2HB, United Kingdom

we are contactable via email hello@rapidsplashbacks.co.uk or via phone on 01695 280 981